How to fix Paper Jam Error in HP printer

Paper Jam is an error in the printer, which is indicated by the paper that does not come out because it is stuck. In this article, we will provide instructions on how to clear jammed paper (Paper Jam). Plain paper, envelopes, or specialty paper might be jammed or jammed in the printer and cause an error. Follow these instructions to locate and clear the jammed paper from the printer.

How to fix Paper Jam Error in HP printer

HP Paper Jam Error

Cause of PaperJam

  • Paper placement is not correct, when you want to load paper on the printer machine, choose paper that is placed in the right place to avoid paper jams.
  • The paper media type does not meet the requirements, for example, the amount of paper is too much, or the paper size is too large or too small.
  • Paper that is crumpled or torn, should not be used for printing.
  • There are small objects that are stuck, when you want to print, you should remove the staples/clips first to avoid paper jams and other printer damage.
  • The printer is not maintained, so the entry and exit places for a dusty paper that has accumulated are too thick.
  • Never do a printer checkup, to avoid paper jam, check and maintain the printer at least every month so that printer performance is maintained.

How to Fix Error Paper jam in HP Printer

Follow the instructions in this article in order. Skipping the steps provided could damage your printer.

Read Also: How to fix E1, E2, and E3 Error in HP printer

CAUTION: Do not lift the front cover and pull jammed paper from the printer. Pull it from the back of the printer or paper tray. Pulling paper from inside the front cover can cause damage to the printer.

Step one: Check and remove any jammed paper in the input tray

  • Remove all paper from the paper tray.
  • Press the Resume button (If you have successfully cleared the paper jam, skip to Step four: Ensure that the carriage can move freely. If the paper is still jammed, continue to the next line.)
  • If more than one sheet is jammed in the printer, remove one paper at a time. Hold the sheet in the center of the stack with both hands and pull the sheet toward you. Usually, removing a sheet or two from the center of the pile takes the pressure off and can remove any paper jams.
  • After you have removed all of the paper, check to make sure that there are no pieces of paper stuck in the printer. (If you have successfully cleared the paper jam, skip to Step four: Ensure that the carriage can move freely.
    If the paper is still jammed, continue to the next section.)

Step two: Clear jams from behind the printer

If the jammed paper is not easily accessible from the tray, follow these instructions to clear the paper from the back of the printer. The back of the printer has a rear access door or two-sided printing accessory (also known as a duplexer).

Remove the rear access door to clear jammed paper

Skip to the double-sided printing accessory section if you have a double-sided printing accessory instead of a rear access door.

  • Turn the knob on the rear access door counterclockwise.
  • Let go of the door.
  • Pull the jammed paper from the printer.
  • Check to make sure there are no pieces of paper stuck in the printer.
  • Reinstall the rear access door into the printer.
  • Turn the knob on the door clockwise. (If you have cleared the jam successfully, skip to Step four: Ensure that the carriage can move freely. If the paper is still jammed, continue to the next section.)

Remove the double-sided printing accessory to clear paper jams

  • Simultaneously press the RELEASE button on each side of the module and remove the module.
  • Pull the jammed paper from the printer.
  • Check to make sure there are no pieces of paper stuck in the printer.
  • Slide the module back into the printer until it snaps into place. (Do not press the button on the end of the module when returning it.) If you have cleared the jam successfully, skip to Step four: Ensure that the carriage can move freely. If you do not see the jammed paper, continue to the next line.
  • Press the button above the double-sided printing accessory and open the door.
  • Pull the jammed paper from the module.
  • Check to make sure there are no pieces of paper stuck in the printer.
  • Close the duplexer door. (If you have cleared the jam successfully, skip to Step four: Ensure that the carriage can move freely. If the paper is still jammed, continue to the next section.)

Step three: Lift the front cover and slowly remove the jammed paper

After trying all the options given, open the front cover, grasp the jammed paper, and gently pull it out.

CAUTION: gently pulling the paper out from under the front cover as a last resort. Pull the paper from the back of the printer or into the input tray.

Do not lift the front cover and pull the jammed paper out of the printer. Pulling the paper quickly increases the chance of damage to the printer: Pull gently.

Step four: Make sure the carriage can move freely

  • Unplug the power cord.
  • Check to make sure the carriage moves freely from one side of the printer to the other. If the carriage moves to the right and out of view, skip to Step five: Reload and test the printer. Do not try to force it to move if the carriage is covered with something.
    CAUTION: Be careful not to force the carriage. If the carriage is jammed, forcing it to move could damage the printer. (If the carriage moves freely, skip to Step five: Reload and test the printer. If the carriage does not move, continue with the next step.)
  • Remove cartridge.
  • Gently move the print cartridge to the right end of the printer.
  • Remove paper from the input tray, but do not remove the drawer.
  • Remove the double-sided printing accessory or rear access door.
  • Using your fingers, roll the roller upward three full turns.
  • Slide the double-sided printing accessory or rear door access into the printer until it snaps into place. (Do not press the button on the end of the module when returning it.)
  • Reinstall the cartridge.
  • Plug the power cord into the printer.
  • Turn on the power.

Step five: Reload and test the printer

After you have cleared the paper jam, make sure that the printer is still functioning properly.

  • Reload the printer with plain Inkjet paper.
  • Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

If you have done all the steps above and are still having problems, have your printer serviced. Make sure whether your product is still under the warranty period or has passed the warranty period.

If you need help confirming your product’s warranty status, go to HP’s Warranty Check Tool. If your product is under warranty, contact HP. If your product is past the warranty period, you may be charged a fee when contacting HP.